International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Sofeel Hair, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid) from our warehouse, meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be and which country may have, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Some countries may have policy about import custom duty and our price and cost not including the duty charges. If your parcel is caught by the custom, please contact them and pay the duty. Please kindly note that it would happen by occasionally not for every parcel.